Terms of Service

Last updated: August 18, 2026

Welcome to The Indian Route.

These Terms of Service (“Terms”) govern your access to and use of The Indian Route website, online store, products, content, features and services (collectively, the “Services”).

The terms “The Indian Route,” “we,” “us,” and “our” refer to The Indian Route. Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and Services.

By accessing our website, browsing our products, placing an order or otherwise using our Services, you agree to be bound by these Terms, along with our Privacy Policy and Replacement & Refund Policy.

If you do not agree with these Terms, please do not use or access our Services.

1. ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

When placing an order or using certain features of our website, you may be required to provide information such as your name, email address, billing information, shipping address and payment details.

You agree that all information you provide to us is accurate, current and complete and that you have the right to provide such information.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

You may not sell, transfer or assign your account to another person.

2. OUR PRODUCTS

We make every reasonable effort to ensure that product descriptions, images, colours, fragrances and other information displayed on our website are accurate.

However, the appearance of products may vary depending on your device, screen settings, lighting and other factors.

Fragrance Perception

Fragrance is highly personal and can be perceived differently by different individuals.

The fragrance notes and descriptions provided on our website are intended to help you understand the character and composition of each fragrance. Individual perception may vary depending on skin chemistry, environment, temperature and personal sensitivity to fragrance notes.

A difference in personal fragrance preference or perception does not constitute a product defect.

For this reason, we do not accept replacement or refund requests solely because a customer does not personally enjoy or prefer the fragrance after receiving or using the product.

Product Availability

Product descriptions, prices, availability and other information may change from time to time without notice.

We reserve the right to discontinue any product or limit quantities available for purchase.

3. ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order is considered accepted once The Indian Route confirms the order and successfully processes the applicable payment.

We reserve the right to decline, cancel or limit an order where reasonably necessary, including in situations involving:

Product availability
Pricing or listing errors
Suspected fraudulent activity
Incorrect customer information
Delivery restrictions
Other circumstances that may prevent us from fulfilling the order

If we cancel or decline an order after payment has been received, we will arrange an appropriate refund of the amount paid for the cancelled order, subject to applicable law.

Please review your order carefully before completing your purchase.

Our policy regarding replacements, returns and refunds is governed by our Replacement & Refund Policy.

Unless otherwise expressly permitted by us, products purchased from The Indian Route are intended for personal or household use and not for unauthorized resale.

4. PRICES AND BILLING

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices, discounts and promotional offers may change from time to time without prior notice.

The price applicable to your purchase will generally be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Applicable taxes, shipping charges or other charges will be displayed during the checkout process where applicable.

Promotional offers may be subject to additional terms and conditions. Where a promotional offer has terms that conflict with these Terms, the specific promotional terms will apply to that offer.

You agree to provide accurate and complete billing, payment and contact information and to update such information when necessary.

5. SHIPPING AND DELIVERY

We take reasonable care to pack and dispatch every order securely.

Estimated delivery timelines are provided for guidance and may vary depending on the destination, courier availability, weather, public holidays, customs processing and other circumstances beyond our reasonable control.

For more information about delivery timelines and international shipping, please refer to our Shipping Policy.

We are not responsible for delays caused by courier partners, customs authorities or circumstances beyond our reasonable control.

6. INTELLECTUAL PROPERTY

All content available through The Indian Route Services, including but not limited to:

Brand name and logo
Product names
Fragrance descriptions
Product photography
Images and graphics
Website design
Text and written content
Videos
Audio
Product packaging and creative materials
Marketing materials

is owned by or licensed to The Indian Route and is protected by applicable intellectual property laws.

You may access and use our website for your personal, non-commercial purposes.

You may not reproduce, copy, modify, distribute, publish, sell, repurpose or commercially exploit our content without our prior written permission.

The The Indian Route name, logo, product names, designs and related branding may not be used without our prior written permission.

All rights not expressly granted under these Terms are reserved by The Indian Route.

7. THIRD-PARTY SERVICES

Our website may use third-party services and technologies to help us operate our business, including payment processing, analytics, customer support, shipping, marketing and other ecommerce functions.

Such third-party services may have their own terms and privacy policies.

We are not responsible for the independent practices, availability or performance of third-party services that we do not control.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites, social media platforms or other external services.

These links are provided for convenience and do not necessarily constitute an endorsement by The Indian Route.

We are not responsible for the content, security, privacy practices or availability of third-party websites.

If you choose to access a third-party website, you do so at your own risk and should review its applicable terms and privacy policy.

9. RELATIONSHIP WITH SHOPIFY

The Indian Route uses Shopify as its ecommerce platform.

Shopify provides the technology and infrastructure that enables us to operate our online store. However, purchases made through our website are transactions between you and The Indian Route.

Shopify is not responsible for the products sold by The Indian Route, the fulfilment of your orders, or the quality of our products.

Your use of Shopify-powered features may also be subject to Shopify's own terms and policies.

10. PRIVACY

Your use of our Services is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website or purchase our products.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

11. CUSTOMER REVIEWS AND FEEDBACK

If you submit a review, comment, suggestion, photograph, testimonial, idea or other content to The Indian Route (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish and share that Feedback for purposes including improving and promoting our products and Services.

You confirm that:

You have the right to submit the Feedback.
The Feedback does not violate the rights of another person or business.
The Feedback is not unlawful, misleading, defamatory, abusive or obscene.
The Feedback does not contain malicious software or harmful code.

We reserve the right to remove or decline to publish Feedback that violates these Terms or that we reasonably consider inappropriate.

We do not guarantee that every review or piece of Feedback submitted will be published.

12. ERRORS AND INACCURACIES

From time to time, our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping information or other content.

We reserve the right to correct such errors and update information at any time.

Where an error materially affects an order, we may contact you to clarify the situation or, where appropriate, cancel the affected order and provide a refund of any amount already paid for that order.

13. PROHIBITED USE

You may use our Services only for lawful purposes.

You agree not to:

Violate any applicable law or regulation.
Infringe the intellectual property rights of The Indian Route or another party.
Attempt to gain unauthorized access to our website or systems.
Introduce viruses, malware or other harmful code.
Use our website to conduct fraudulent activities.
Impersonate another person or entity.
Submit false or misleading information.
Attempt to interfere with the normal operation or security of our website.
Scrape, copy or systematically extract website content for commercial purposes without our written permission.
Use our Services in a manner that could harm The Indian Route, our customers or our service providers.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

14. TERMINATION

We may suspend or terminate your access to our Services where permitted by applicable law, including where you materially violate these Terms or engage in fraudulent, abusive or unlawful activity.

Termination will not affect any rights or obligations that arose before termination.

Provisions relating to intellectual property, privacy, liability, indemnification, governing law and any other provisions that by their nature should survive termination will continue to apply.

15. DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, our Services are provided on an “as available” basis.

We do not guarantee that:

The website will always be available or uninterrupted.
The website will always be error-free.
All information on the website will always be complete or current.
The website will be free from viruses or other harmful components.

We make reasonable efforts to ensure that product information is accurate, but we do not guarantee that every product description, image or other website content will always be completely free of errors.

Nothing in these Terms excludes or limits any rights or protections that cannot legally be excluded or limited under applicable law.

16. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, The Indian Route and its directors, employees, representatives, contractors and service providers will not be liable for indirect, incidental, special or consequential losses arising from your use of our Services or products, except where such liability cannot legally be excluded.

Our liability, where legally permitted to be limited, will be limited to the amount paid by you for the specific product or order giving rise to the claim.

Nothing in these Terms limits liability that cannot legally be limited or excluded under applicable law.

17. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless The Indian Route, its directors, employees, representatives, contractors and service providers from claims, losses or expenses arising from:

Your material breach of these Terms.
Your unlawful use of our Services.
Your violation of the rights of another person or entity.
Your misuse of our website or Services.

This provision will apply only to the extent permitted by applicable law.

18. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the remaining provisions will continue to remain in effect.

19. WAIVER AND ENTIRE AGREEMENT

Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision later.

These Terms, together with our Privacy Policy, Shipping Policy and Replacement & Refund Policy, constitute the agreement between you and The Indian Route regarding your use of our Services, unless otherwise required by applicable law.

20. ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

The Indian Route may transfer or assign its rights and obligations under these Terms as part of a business restructuring, merger, sale or other legitimate business transaction.

21. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to any mandatory consumer protection or other applicable laws.

Any disputes arising from these Terms or your use of the Services shall be subject to the jurisdiction of the competent courts having jurisdiction over The Indian Route's registered business location, unless applicable law provides otherwise.

[Confirm the appropriate city/state and legal entity with your legal advisor before publishing this section.]

22. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, Services, technology or applicable legal requirements.

The updated version will be posted on this page with the revised “Last updated” date.

Your continued use of our Services after updated Terms are posted constitutes acceptance of the revised Terms, to the extent permitted by applicable law.