Privacy Policy

Last updated: August 18, 2026

At The Indian Route, we respect your privacy and are committed to protecting the personal information you share with us.

The Indian Route operates this website and online store, including the products, content, features and services available through the website (collectively, the “Services”). Our Services are hosted and powered by Shopify, which enables us to provide you with a secure and seamless online shopping experience.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, browse our products, place an order, communicate with us, or otherwise use our Services.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

When we use the term “personal information”, we mean information that identifies you or can reasonably be associated with you.

Depending on how you interact with our website and Services, we may collect the following information:

Contact and Order Information

This may include:

Full name
Billing address
Shipping address
Email address
Phone number
Order details
Delivery information
Customer support communications

Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers.

Depending on the payment method used, this may include payment card or other transaction-related information. The Indian Route does not generally store your complete payment card details on its own systems. Payment information is processed through secure payment providers and platforms such as Shopify and other authorized payment partners.

Account Information

If you create an account on our website, we may collect information associated with your account, such as your name, email address, login credentials, preferences and account settings.

Website and Device Information

When you browse our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Network information
Pages visited
Products viewed
Referring website or source
Date and time of website activity
Information about how you interact with our website

Communications

If you contact us through email, website chat, customer support, social media or other communication channels, we may collect the information you provide in those communications.

How We Collect Personal Information

We may collect personal information from the following sources:

Directly From You

When you:

Create an account
Place an order
Subscribe to communications
Contact customer support
Participate in promotions or campaigns
Submit a review or feedback
Otherwise provide information to us

Automatically

When you visit or use our website, certain information may be collected automatically through cookies, pixels and similar technologies.

From Service Providers and Partners

We may receive information from service providers who help us operate our website, process payments, provide analytics, manage communications, prevent fraud and deliver orders.

How We Use Your Personal Information

We may use your personal information for the following purposes:

To Process and Fulfil Your Orders

We use your information to:

Process and confirm orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Provide customer support
Handle approved replacements
Maintain records of transactions

To Provide and Improve Our Services

We may use information about how you interact with our website to improve our products, website experience, customer service and overall Services.

This may include understanding which products customers view, purchase or show interest in.

Marketing and Communications

Where permitted by applicable law and in accordance with your preferences, we may use your information to send:

Product updates
Promotional offers
New collection announcements
Brand communications
Other marketing messages

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in the communication.

Even if you opt out of promotional communications, we may continue to send essential transactional communications relating to your orders, account or customer support requests.

Security and Fraud Prevention

We may use personal information to:

Verify transactions
Detect and prevent fraudulent activity
Protect our website and customers
Investigate suspicious or unlawful activity
Maintain the security of our Services

Legal and Regulatory Requirements

We may use or disclose personal information when necessary to comply with applicable laws, regulations, legal proceedings, court orders or lawful requests from government authorities.

Cookies and Similar Technologies

Our website may use cookies, pixels and similar technologies to improve website functionality, remember preferences, understand website usage and support analytics and marketing activities.

Cookies may help us understand how visitors use our website and which products or pages are of interest.

You may be able to control or disable certain cookies through your browser settings. Please note that disabling cookies may affect certain features of the website.

Third-party services used on our website may also place their own cookies or similar technologies in accordance with their respective privacy policies.

How We Disclose Personal Information

We may share personal information with trusted third parties where reasonably necessary to operate our business and provide our Services.

These may include:

Shopify, which hosts and supports our ecommerce platform
Payment service providers that process transactions
Shipping and logistics partners that deliver your orders
Technology and IT service providers
Analytics and website service providers
Customer support and communication providers
Marketing and advertising service providers, where applicable
Government authorities, regulators or law enforcement where legally required

We may also disclose information where necessary to protect the rights, property or safety of The Indian Route, our customers or others.

We do not sell your personal information as a business practice.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify may collect and process certain personal information relating to your use of our website and Services in order to provide, maintain and improve its platform and related services.

Your information may also be processed or stored in countries other than your country of residence.

For more information about how Shopify handles personal information, please refer to the Shopify Privacy Policy.

Third-Party Websites and Links

Our website may contain links to third-party websites, services or social media platforms.

If you follow a link to a third-party website, that website will have its own privacy policy and terms. The Indian Route is not responsible for the privacy, security or practices of third-party websites that we do not control.

We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our website and Services are intended for a general audience and are not specifically directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us using the details provided below so that we can review and, where appropriate, delete the information.

Security of Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your personal information.

Please avoid sending sensitive personal or financial information through unsecured communication channels.

Retention of Personal Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Fulfil orders
Provide customer support
Maintain business and transaction records
Comply with legal and regulatory obligations
Resolve disputes
Prevent fraud
Enforce our agreements and policies

The length of time information is retained may vary depending on the nature of the information and the purpose for which it was collected.

Your Rights and Choices

Depending on your location and applicable law, you may have certain rights relating to your personal information, which may include:

Access: Request access to personal information we hold about you.
Correction: Request correction of inaccurate or incomplete information.
Deletion: Request deletion of personal information, subject to applicable legal requirements.
Data Portability: Request a copy of certain personal information in a usable format where applicable.
Marketing Preferences: Opt out of promotional communications at any time.

To exercise applicable rights, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

Complaints and Privacy Concerns

If you have a question, concern or complaint regarding how we handle your personal information, please contact us using the details below.

We will make reasonable efforts to review and address your concern in accordance with applicable law.

Depending on your location, you may also have the right to lodge a complaint with the relevant data protection or privacy authority.

International Data Transfers

Because we use Shopify and other service providers, your personal information may be transferred to, stored in or processed in countries outside your country of residence.

Where required by applicable law, we will take appropriate measures to ensure that international transfers of personal information are handled in accordance with applicable privacy and data-protection requirements.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology or applicable legal and regulatory requirements.

When we make changes, we will update the “Last updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact The Indian Route using the details below.

The Indian Route
Email: contact@theindianroute.in
Address: Cleo county, Sector 121, Noida, UP, INDIA

The Indian Route — A world of fragrances, inspired by journeys.